Shipping policy
Effective Date: 14 July 2024
Thank you for choosing Vanora! We are committed to delivering your beach pillow promptly and safely. Please review our shipping policy below.
Shipping Options
South Africa:
- Standard Shipping: Delivery within 3-5 business days.
- Express Shipping: Delivery within 1-2 business days for urgent orders.
International:
- Standard International Shipping: Delivery within 7-14 business days, depending on the destination.
- Express International Shipping: Delivery within 3-7 business days.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method. We offer free shipping on orders over R1400.00 within South Africa.
Order Processing Time
All orders are processed within 1-3 business days. You will receive a confirmation email with tracking information once your order has shipped.
Tracking Your Order
After your order has shipped, you will receive an email with tracking details so you can monitor its progress until it reaches you.
International Shipping Duties and Taxes
For international orders, please note that customs duties and taxes may apply. These fees are the responsibility of the customer and are not included in the shipping cost. We recommend checking with your local customs office for more information.
Delivery Issues
If you experience any issues with your delivery, such as delays or missing packages, please contact us immediately at info@vanora.co.za so we can assist you.
Contact Us
If you have any questions about our shipping policy or your order, please reach out:
Vanora Customer Support
Email: info@vanora.co.za
Phone: 0834005644
Website: www.vanora.co.za
Thank you for choosing Vanora, we appreciate your business !